Terms and Conditions
Terms and Conditions
Last updated: June 2026
Welcome to Recover Fit. By accessing or purchasing from our website (recoverfit.co.nz), you agree to be bound by the following terms and conditions. Please read them carefully.
1. General
Recover Fit is a New Zealand-based online store selling fitness and recovery products. These terms apply to all users of the site and all purchases made through our store.
2. Products
We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display of colours and details will be completely accurate. Product descriptions and specifications are subject to change without notice.
3. Pricing
All prices are listed in New Zealand Dollars (NZD) and are inclusive of GST where applicable. We reserve the right to change prices at any time without notice. The price charged will be the price displayed at the time of your order.
4. Orders
By placing an order you are making an offer to purchase. We reserve the right to accept or decline any order. Once your order is confirmed, you will receive an email confirmation. Orders cannot be modified once dispatched.
5. Shipping
We offer free shipping on all orders within New Zealand. Delivery typically takes 7–15 business days. Recover Fit is not responsible for delays caused by shipping carriers or customs. Risk of loss passes to you upon delivery.
6. Returns & Refunds
We accept returns within 14 days of delivery. Items must be unused, in original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Refunds will be processed within 5–7 business days of receiving the returned item. We reserve the right to refuse a return if the item shows signs of use or damage not caused by us.
7. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at rudi@sortedhomesolutions.co.nz. We will arrange a replacement or full refund at no cost to you.
8. Intellectual Property
All content on this website including images, text, and logos is the property of Recover Fit or its content suppliers. You may not reproduce, distribute, or use any content without our prior written consent.
9. Limitation of Liability
To the fullest extent permitted by New Zealand law, Recover Fit shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product in question.
10. Privacy
We collect and use your personal information to process orders and improve your shopping experience. We do not sell or share your information with third parties except as necessary to fulfil your order.
11. Governing Law
These terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
12. Changes to Terms
We reserve the right to update these terms at any time. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the new terms.
Contact Us
If you have any questions about these terms, please contact us at rudi@sortedhomesolutions.co.nz.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at recoverfitnz@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please contact us at recoverfitnz@gmail.com before sending any return, and we will provide you with the return address and shipping instructions.
You can always contact us for any return question at recoverfitnz@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at recoverfitnz@gmail.com