Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at recoverfitnz@gmail.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Exceptions

Certain items cannot be returned, such as perishable goods, custom or personalized products, and personal care goods. We do not accept returns on sale items or gift cards.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, you'll be automatically refunded on your original payment method within 10 business days.